Small local team · Here to help
Contact Byron Bay Express
Questions about a booking or our shuttles between Byron Bay, Gold Coast Airport, Surfers Paradise and Brisbane? Get in touch.
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Before you contact us
Quick answers
- Change or cancel a booking: use your booking reference.Manage booking →
- Departure times for every stop.Timetable →
- Where to meet the bus.Pick-up locations →
- Luggage, surfboards, pets, seat belts.FAQs →
Send us a message
Prefer to write?
Fill in the form and we'll get back to you as soon as we can during business hours. For same-day changes, call or WhatsApp us.
Our routes
Where we go
FAQs
Common questions
What are your operating hours?
Our shuttles run 7 days a week. Call or SMS 0418 364 364 any day, or email us any time and we'll reply during business hours.
How quickly do you reply?
Usually within a few hours during business hours. For urgent or same-day changes, call or WhatsApp for the fastest response.
Can I book by contacting you directly?
Yes, by phone, SMS or email. Online booking is open 24/7 and is the quickest way to secure your seat.
Do you offer special assistance?
Yes. If anyone in your group has accessibility needs, contact us before booking so we can make arrangements.