Frequently Asked Questions

Here’s a list of common questions about our shuttle services. For more information, please call 0418 364 364 or contact us.

Byron Bay ↔ Gold Coast Airport

 How do I get from Byron Bay to Gold Coast Airport?
The easiest way is to take our express shuttle. We run direct services to the terminal with no unnecessary stops, offering a smooth and reliable trip.

How do I get from Gold Coast Airport to Byron Bay?
Take our express shuttle, which picks up right outside the terminal and goes direct to central Byron Bay. No transfers, no hassle, and daily departures.

How much is a ticket?
Adults: $45 one-way / $80 return
Children (4–14): $35 one-way / $60 return
Infants (0–3): Free

How long does the trip take?
Approximately 45–50 minutes, depending on traffic.

Where is the pick-up point at Gold Coast Airport?
At the northern end of the terminal, in the Coach Transit Centre (opposite end to baggage claim, exit, turn left, and walk to the far end).

 

Gold Coast Airport ↔ Surfers Paradise

 How do I get from Gold Coast Airport to Surfers Paradise?
Our affordable, daily shuttle picks up from the Coach Transit Centre and travels direct to Surfers Paradise.

How do I get from Surfers Paradise to Gold Coast Airport?
Our daily shuttle departs from Surfers Paradise and goes straight to the airport terminal.

How much is a ticket?
All passengers: $25 one-way.

How long does the trip take?
Approximately 45 minutes, depending on traffic and weather conditions.

Where is the pick-up point at Gold Coast Airport?
Coach Transit Centre at the northern end of the terminal.

Where is the pick-up point in Surfers Paradise?
Surfers Paradise Transit Centre, 10 Beach Road, BAY 7 (rear of the building).

Can you pick me up from my apartment or hotel in Surfers Paradise?
No. We do not offer hotel or apartment pick-ups in Surfers Paradise. All passengers must board at the Surfers Paradise Transit Centre, which is centrally located and easy to access on foot or by public transport.

Byron Bay ↔ Surfers Paradise

 How do I get from Byron Bay to Surfers Paradise?
The easiest way is to take our direct shuttle. We run multiple services daily with central pick-up and drop-off points, no transfers, and no delays.

How do I get from Surfers Paradise to Byron Bay?
Our direct shuttle departs from the Surfers Paradise Transit Centre and travels straight to Byron Bay without unnecessary stops.

How much is a ticket?
Adults: $45 one-way / $80 return
Children (4–14): $35 one-way / $60 return
Infants (0–3): Free

How long does the trip take?
From Byron Bay to Surfers Paradise: approximately 90 minutes.
From Surfers Paradise to Byron Bay: approximately 1 hour 35 minutes.

Where is the pick-up point in Surfers Paradise?
Surfers Paradise Transit Centre, 10 Beach Road, BAY 7.

General Shuttle Information

How can I buy shuttle bus tickets?
You can purchase tickets online through our booking system or by calling us directly on 0418 364 364.

What time do your buses leave the airport?
We have 4 services every day: 9:00am, 10:15am, 12:45pm and 2:45pm.

How much does it cost?
$45 one way or $80 return per person.

Where does the bus pick up from at the airport?
At the Gold Coast Airport, we pick up from the ‘Transit / Coach Meeting Point’ at the northern end of the domestic terminal. Once you have collected your bags from the baggage claim, if you are facing the exit doors, turn left and walk all the way to the end of the terminal. Once you get to the end, walk out the exit doors and you will see where all the smaller shuttle buses pick up from (under white shade sails). Our bus will pull into an available parking bay at the specific pickup time.

Do you pick up and drop off anywhere on the Gold Coast Highway?
We can pickup at Broadbeach North Bus Stop, opposite the Gold Coast Convention Centre. Please email bookings@byronbayexpress.com.au to advise if you require this option

Do all of your services go via the Gold Coast Airport?
Yes, all services pickup and drop off at the Gold Coast Airport. The pickup location is at the Transit Meeting Point at the northern end of the domestic terminal.

What does the bus look like?
Our buses are white, with ‘Byron Bay Express’ written on the side.

Does the bus have Byron Bay Express on the side of it?
Yes, our buses are very easy to identify, with a big logo on the front and side of the bus.

Can I get the return price if I am returning to a different location from the original?
Yes you can.

What if my flight is delayed? Does my ticket get transferred to the next service?
If you are delayed, you can use our online booking system to change your booking to the next bus (provided there are spare seats available). If you change your booking or don’t let us know that you are delayed prior to your bus departure time, unfortunately, your ticket is no longer valid and you will have to purchase a new ticket.

What if I arrive at the airport earlier, can I get on an earlier bus?
Yes you can. You can use our online booking system to change your bus time. You can also speak to the driver, who can assist if there are spare seats available.

Can I pay the driver directly?
Yes, you can pay the driver directly, but they can only accept cash (Australian Dollars). You will need to book online if you wish to use a credit card.

Can I book my ticket when I arrive at the airport?
Yes you can. You can book your seat online right up to 5 minutes before the bus departure time. Otherwise, you can pay the driver directly (cash only).

Can I bring my dog on the bus?
Service dogs are allowed at all times. We generally allow domestic pets but they must be extremely well behaved and must not bother other passengers. We do not allow large dogs that take up too much space. The pet owner is fully responsible for their own pets at all times. It is at the driver’s discretion whether your pet can board the bus. If, for any reason, the pet misbehaves, disturbs other passengers or makes a mess, the driver may ask you to disembark and your ticket will be cancelled with no refund. You will have to make your own arrangements at your own expense.

Do you have child capsules and booster seats?
Our services to Surfers Paradise, Gold Coast airport and Byron Bay are operated with vehicles seating more than 12 passengers and it is not a legal requirement for child capsules or booster seats in these vehicles.

Do your vehicles have seat belts?
Yes, all of our shuttle buses are fitted with seat belts and seat belts must be used at all times during your journey.

Do you transport large items like surf boards and bikes?
Yes we do transport surf boards (under 8ft) and bikes at no extra cost. 

Do you offer private shuttle services?
Yes, we provide private bus charters for groups, events, and special occasions. Learn more here.

Explore Our Shuttle Routes

Byron Bay Express offers regular services connecting you to some of the region’s most popular destinations:

Byron Bay to Surfers Paradise

Byron Bay to Gold Coast

Gold Coast to Byron Bay

Gold Coast to Surfers Paradise

Surfers Paradise to Gold Coast

Surfers Paradise to Byron Bay

Want to Use Byron Bay Express for Your Next Adventure?